Salon Policies
We look forward to welcoming you to Pileggi on the Square Salon. Our policies help us give every guest thoughtful service, respect our team’s schedules, and offer available appointment times to clients on our standby list. Thank you for understanding and helping us make that possible.
Appointments, Cancellations & No-Shows
We confirm appointments approximately 48 hours in advance. If you need to cancel or change your appointment, please contact us by phone or email at least 24 hours ahead. This gives us a chance to offer your appointment time to another guest.
Cancellations made with less than 24 hours’ notice may be charged 50% of the booked appointment value.
If you miss your appointment without canceling, it is considered a no-show. A no-show may be charged up to 100% of the reserved services. After a no-show, a 50% deposit will be required for all future bookings.
Deposits & Credit-Card Holds
A credit card may be required to reserve an appointment. Multiple services, service combinations, and last-minute bookings may require a credit-card hold of up to 25% of the reserved service amount.
Salon Services & Adjustments
Salon services are non-refundable. If you have a concern about your service, please contact us within 7 days. We’ll be glad to discuss a complimentary adjustment with the original stylist. Adjustments are intended to refine the original service, rather than change it to a different service.
In-Salon Retail Purchases
Our retail products are professionally selected to support your hair care at home.
  • Unopened and unused products may be returned with proof of purchase.
  • Opened or used products may be returned for in-salon credit only if you are not satisfied.
All returns are subject to review for hygiene and safety.
Online Retail Purchases
Online retail products may be returned within 30 days of delivery with proof of purchase.
  • Unopened and unused products in their original packaging are eligible for return.
  • Opened or used products may be returned for in-salon credit only if you are not satisfied.
All returns are subject to review for hygiene and safety.
Online Store Purchases Through Our Third-Party Platform
Our online store is hosted through a third-party platform: Pileggi Online Store.
Purchases made through this store are fulfilled by the platform and its partners. Pileggi on the Square Salon receives a commission from these sales, which helps support our team, ongoing education, and salon operations. Product availability, shipping, and fulfillment are managed by the third-party provider. Please contact us if you have questions or would like product guidance.
Tools, Brushes, Combs & Accessories
Tools, brushes, combs, and accessories are final sale unless defective.
If an item arrives damaged or defective, please contact us within 7 days of delivery. Approved returns or exchanges may be subject to a restocking fee and must include the original packaging and components.
Damaged or Incorrect Online Orders
If your online order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos so we can help.
Return Shipping
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Refunds
Approved returns will be refunded to the original form of payment or issued as store credit after the item is received and inspected. Refunds may be adjusted for any applicable restocking fees.
Pricing & Payment
All prices are listed in U.S. dollars and may change without notice. Payment is due in full at the time of service or purchase. Applicable sales tax will be added as required by law.
Privacy
We use client information for appointment management, order fulfillment, and salon communications.
Contact
Pileggi on the Square Salon
717 Walnut Street, Philadelphia, PA 19106
215-627-0565
connect@pileggisalon.com
pileggisalon.com
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